Support
Help with DanceDay on iPhone and the web.
Get in touch
Email [email protected] with a question, a bug, or an idea. Tell us which device you're using and what you were trying to do, and we'll reply within two business days.
I can't sign in
Use the same sign-in method you used the first time: email and password, Google, or Apple. If you signed in with Apple and chose to hide your email, your account is tied to your Apple ID rather than an email address, so choose “Sign in with Apple” again. Forgot your password? Email us from the address on your account and we'll send you a reset link.
Sharing with a co-parent
Open a dancer, tap Invite co-parent, and enter the other parent's email. Once they accept, you both see the same dances, events, and Dance Day schedule.
Subscriptions and purchases
- Purchases made in the iPhone app are billed by Apple. To cancel or change a subscription, open the Settings app, tap your name, then Subscriptions.
- New phone or reinstalled the app? Open Profile in DanceDay and tap Restore purchases.
- For refunds, use Apple's Report a Problem page. We can't issue refunds for App Store purchases ourselves.
Deleting your account
Open Profile and tap Delete Account, in the iPhone app or on the web. It removes your dancers, dances, photos, events, and shares right away. Deleting your account does not cancel an App Store subscription; cancel that in Settings first. Can't sign in? Email [email protected] from the address on your account and we'll delete it for you.
Privacy and terms
Read how we handle your family's information in our Privacy Policy, and the rules of the road in our Terms of Use.